How to help your members make affordable healthcare choices

June 15, 2021
Josie Rasberry

Download How to Leverage Ambulatory Surgical Centers for Lower Costs and Higher Satisfaction

Download Now

Is Your Health Plan a Tech Whiz or a Dinosaur?

Take the quiz to find out!

Download the Patient Advocacy 2.0 White Paper

Download Now

Download the Complete Guide to Retaining Health Plan Members.

Download Now

Download the Complete Guide to Growing Your Health Plan Membership

Download Now

Download the Complete Guide to Lowering Member Costs

Download Now

Download Healthcare Consumerism 101: A Playbook for Health Plans

Download Now

Download Your Guide to the Transparency in Coverage Rule

Download Now

Download Your Guide to Unique Benefit Offerings that Don't Break the Bank

Download Now

Download the Complete Sedera Case Study

Download Now

Even if it’s not your health plan’s fault, expensive medical bills can make your members upset with you. Many people don’t fully understand their coverage, so they pick providers or go to expensive facilities and get hit with high out-of-pocket costs. If your health plan is seeing an increase in complaints about high medical costs, it may be time to use healthcare navigation strategies. These tips and tricks will help lower your members’ healthcare costs.

Make your explanation of coverage documents easy to understand.

Did you know that 56.6% of insurance companies communicate in an academic tone? And 66% of insurers produce content more difficult to read than Moby Dick? It’s no wonder health plan members get confused about their coverage and make expensive healthcare choices. You might think your resources or coverage explanations are simple to read, but you’d be surprised. Try running those documents through readability software and see what results you get. Making your member resources easy to understand will help avoid the common issue of members going to out-of-network providers. Helping members avoid those expensive out-of-pocket bills can greatly reduce overall costs.

Make shopping for healthcare a reality.

Hospital price transparency exists, which means prices for plannable healthcare services are open to the public. But, many hospitals are making the data difficult to read and find. Luckily, there are companies making it easy for members to shop for healthcare! Members are more likely to make affordable choices when they can actually shop for healthcare. For example, when you shop around for a car, you don't go to the most expensive dealer. Knowing upfront costs and quality levels helps members avoid expensive medical bills. Our smart healthcare platform can also help your members shop for medications, which is another area of healthcare that can lead to high costs. Not only will this lower members’ healthcare costs, but it’ll also improve member satisfaction. In fact, our research has found that health plans with healthcare navigation services, such as our app, have a Net Promoter Score of 56. This is much higher than the industry average of 13.

Why you should care.

Lowering member costs can improve member satisfaction, retention, and even member growth. Those are all goals that every health plan wants to meet, and following the tips in this blog on how to lower member costs can help you reach those goals.

Download How to Leverage Ambulatory Surgical Centers for Lower Costs and Higher Satisfaction

Discover how TPAs, health cost sharing groups, and limited benefit medical plans can benefit from the use of ASCs.

Is Your Health Plan a Tech Whiz or a Dinosaur?

Take the quiz to find out!
TAKE THE SURVEY

Download the Patient Advocacy 2.0 White Paper

Discover what health plan members had to say about the value of patient advocacy in our survey.

Download the Complete Guide to Retaining Health Plan Members.

Learn the best strategies and tips for retaining your members while keeping costs low.

Download the Complete Guide to Growing Your Health Plan Membership

Learn the best strategies and tips for growing your members while keeping costs low.

Download the Complete Guide to Lowering Member Costs

Discover what health plan members had to say about the value of patient advocacy in our survey.

Download Healthcare Consumerism 101: A Playbook for Health Plans

Learn the best strategies and tips for retaining your members while keeping costs low.

Download Your Guide to the Transparency in Coverage Rule

Discover how the the new rule will affect TPAs and health plans and how you can start your journey to compliance.

Download Your Guide to Unique Benefit Offerings that Don't Break the Bank

Discover how to add value to your health offerings that delight clients and members but don’t cost a fortune.

Download the Complete Sedera Case Study

Discover what health plan members had to say about the value of patient advocacy in our survey.

You might also enjoy.