When I started my career, I had no idea how complicated the healthcare system in America is. What I knew was that healthcare is necessary, and healthcare is expensive. As I gained experience, it quickly became evident that there are various policies in place that allow for excessive charges, price inflation, and for providers and payers to leave the patient with the responsibility for hundreds of thousands of dollars of medical debt.
One of the things that surprised me the most wasn’t just the price inflation of major surgeries, but how even bills that were $1,500 or less are often twice the amount of what they should be.
Typically, these bills accumulate from standard doctor appointments, and they’re often the bills we pay in order to meet our deductible. What we often don’t realize is that although they seem relatively small in comparison to bills acquired through surgeries and procedures, they’re often much higher than what they should be.
Recently, a close relative of mine experienced this exact scenario, and I think it would be helpful to dissect their experience and learn from it. It was time for their annual checkup with their trusted family doctor of over ten years. Naturally, they had compiled a list of questions they wanted to discuss with their doctor - one of the main concerns being some extreme pain they were experiencing in their foot. When they got to the doctor's office, here’s what they experienced:
I wish I could say that the appointment with their podiatrist went better, but:
Two weeks after seeing the podiatrist, a few more things happened:
They scheduled an appointment with a conservative care doctor for their heel pain and got a clearer diagnosis, appropriate treatment, and saw improvement in 60 minutes.
It took two appointments and a total of 30 minutes for them to experience the various avoidable pitfalls of our healthcare system. In comparison to some of the medical bill horror stories we often hear about, the $1,300 bill is a much easier pill to swallow. But, if you look up the cash-pay price of a cortisone shot on a website like Healthcare Blue Book, you might be surprised to find the price for a shot actually ranges from $80-$100. They were literally charged ten times what the price should have been.
So what are the solutions?
“Be the change you wish to see in the world,” might be the world’s most overused quote, but for so many of the issues we face, it’s 100% the answer. Healthcare isn’t going to change unless we educate ourselves, know our options, and make smart care decisions.
Curious what allows hospitals to overcharge and why insurers are willing to pay? Read about Medical Loss Ratios here.
Discover what health plan members had to say about the value of patient advocacy in our survey.
Learn the best strategies and tips for growing your members while keeping costs low.
Learn the best strategies and tips for retaining your members while keeping costs low.
Recap of our recent conversation with Jennifer Lannon, co-founder of Freeze.Health.